Resume

Twenty years, in order.

2017 – present
Amazon Ads, Marketing
Head of AI & GTM Enablement
- Earlier in this tenure: co-founded the Adapt program and led Flexible Coverage.
- Manager of managers; org design and team scaling.
2016 – 2017
Unite Us
Senior Director of Customer Success
- Led account management and customer success for Fortune 100 clients.
- Selected and implemented HubSpot.
- Built customer-facing teams and operating mechanisms.
2014 – 2015
Amazon Fresh
Launch team
- Launched San Francisco, Los Angeles, San Diego, New York City, and Philadelphia.
- Business development with third-party merchants.
- Built the operating infrastructure: process, Salesforce design, weekly business review rhythms.
2008 – 2013
Amazon Ads
Strategic Account Executive
- Advertising lead for Amazon Pay with Points, which let customers use loyalty points as a currency option in the payment funnel, representing high eight figures across multiple strategic partners.
2005 – 2008
Microsoft / MSN
Account Manager, then Senior Account Manager
- Entertainment and Financial Services verticals.
- Revenue tracking, growth forecasting, account planning.
2003 – 2005
Scripps Networks
Sales Assistant → Sales Planner → Account Executive
- Built sales support operations and weekly revenue forecasting.

Teaching

Syracuse University, Newhouse School
Adjunct instructor, media planning